Returns & Refunds

Last updated: 06 February 2026

This page provides general guidance on returns and refunds for Presence Card and Gift Shop. Specific arrangements may depend on the item type, condition, and purchase method.

How to request help

Contact us with your order details (where relevant) and a short description of the issue:

• Email: info@presencegiftshop.co.uk
• Phone: +44 1952463804

General approach

• We aim to resolve issues fairly and quickly.
• Where an item is faulty or not as described, we’ll work with you on a repair, replacement, or refund, in line with applicable consumer law.
• For change-of-mind returns, items typically need to be unused and in saleable condition with original packaging where applicable.

Exceptions

Some items may be excluded from change-of-mind returns for hygiene or customisation reasons. If in doubt, contact us and we’ll confirm what applies.

Refund timing

Once approved, refunds are usually processed back to the original payment method. Processing times can vary depending on banks and payment providers.

This guidance does not affect your statutory rights under UK consumer law.